Payments for Aroosa are handled by Paddle.com, our reseller and Merchant of Record, so refunds are made by Paddle to the card or account you paid with.
14 days, if unused
You can get a full refund on a wedding pass or a top-up within 14 days of buying it, as long as you haven't used any of the looks it gave you.
Once you've used looks
Looks are available straight away. At checkout you agree that they're supplied immediately, so once you've used one of the looks you bought, that purchase can't be refunded. This doesn't affect your statutory rights — if something we sold you doesn't work as described, tell us and we'll put it right.
Looks that fail
If a look fails to make, the look is given back to you automatically — you never pay for a failed look.
How to ask
Reply to your Paddle receipt, or email hello@aroosa.ai with the email address you bought with. When a refund is made, the looks from that purchase are removed from your account.
See also our Terms of Service and Privacy Policy.